Herbal Canada believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. Herbalcanadaonline.com (“Website”). Once the shipment has been dispatched, it cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.
Cancellation before shipment
If the order or the product that you want has not yet been shipped, you can write to our customer support on firstname.lastname@example.org or call us on +91 7290023503 (Monday to Saturday, 10 am to 7 pm for cancelling your order.
In such cases, the order will be cancelled and the money will be refunded to you within 2 - 5 days, after the cancellation request is processed.
Please note that once your order has been dispatched from our warehouse, your order cannot be cancelled.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.
Returns, Replacements and Refunds
How do I return an order purchased from Kapiva Ayurveda?
Herbal canada offers its customers an easy return policy, wherein you can raise a return/ exchange request of a product within a period of 15 days of receipt of its delivery. In case you have received a defective product, we request you to raise a return/ exchange request of the said product within a period of 15 days from the date of receipt of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. The steps to be followed for raising a return/ exchange request of a product are as follows:
Under what conditions will a return of a product not be accepted?
Returns of products will not be accepted under the following conditions:
Do I have to return the free gift when I return a product that it came with?
Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please note that the free gift needs to be returned back with its original packaging and its seals, labels and barcodes intact.
Can I return a part of my order?
Yes, a return can be created if you have ordered multiple products. You can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned with its original packaging, seals, labels and barcodes intact as well as any complimentary gift or product which came along with it.
Refunds are only possible in the following cases:
(a) Cancellation of an order before being shipped; and
(b) Cases where:
For scenario (b), we will process the refund after receipt of the product from our logistic provider.
All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of receiving your products back from the logistics provider and the refund will reflect in the next statement. Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days from the date of receiving your products back from the logistics provider.
In the rare case that you are not satisfied with the quality of our customer support service, we welcome you to drop an email to email@example.com so as to allow us to look into the issue and address the same on a case-by-case basis.