Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to Herbal Ayurveda & Research Center . Wherever we have said ‘you’ or ‘your’, this means YOU.
Personal information gathered by us
As part of your registration process on our Website, we may collect the following information which is personally identifiable to you, including, without limitation, your name including first and last name, email address, mobile phone number, contact details, username along with password you have created for setting up your account on the Website, your date of birth, age, gender, residential address, shipping address, postal code, information about the pages that you visited/ accessed on the Website, the links you clicked on the Website, the number of times you visited/ accessed a particular page on the Website and any such browsing information etc. We might receive certain information about you from other sources, such as updated delivery status and the shipping address information provided by you to our carriers, which we shall use to correct our records so as to enable us to deliver your next purchase more easily.
You can choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website. We use your personal information that you provided for opening your account with us, without limitation, for processing your transactions, responding to your requests and/ or queries and for communicating with you.
Why do we collect your personal information
We will collect personally identifiable information about you as part of a voluntary registration process or through an online survey or through any combination thereof. The information that we learn and gather from you, personal or otherwise, is used for registering you on our Website, verifying your identity so as to permit you to use the Website, for undertaking transactions to facilitate the process of your payment on the Website, to communicate with you, to convey any of our promotional offers to you, to communicate and update you with regards to our products and services as well as for maintaining your account with us.
We use your information to operate, provide, develop and improve our products and services. Without limitation, these purposes include:
When your personal information may be disclosed to other parties
We do not sell or share your personal information with any third party for commercial gain/ profit. We may share or be required to share your personal information, without limitation, as follows;
How do we secure and protect your personal information
On our Website, all financial transactions are to be carried out by adults only. If you are not an adult i.e. a minor below the age of 18 (eighteen) years, you may access and browse our Website but you are barred from making any purchase on the Website without any adult supervision. Further, all minors are barred from registering and submitting their personal information on our Website.
Procedure to be followed for correcting any inaccuracies in your personal information submitted to us
To correct or to update any information that you have provided to us, our Website allows you to do the same online itself. In the event of loss of access details, you can send an email to [email protected]
For any further queries and complaints related to privacy under the applicable laws and regulations, you could reach us at:
Contact email address: [email protected]
Contact days: Monday to Saturday (10 am to 7pm)
In accordance with the Information and Technology Act 2000 and Rules as well as the Consumer Protection Act 2019 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer – Customer Sales
Name: Vinay Gautam
Email: `[email protected]